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since 1932

Service & Support

Send a request to Steelage customer support if you need help or have questions about any Steelage product. You can also send us your complaints and feedback via the links below.

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Service Related Enquiry

customercare.india@gunnebo.com
Toll free: (MTNL & BSNL lines)
1800 22 3525 / (All Lines): 1800 209 3040

Office Address

Gunnebo India Pvt. Ltd.
Unit 102, 1st floor, Akruti SMC, LBS Marg, Khopat, Thane West, Maharashtra 400601.

FAQs


A product that has been properly tested and certified when it is marked with a metal label inside the safe’s door. There are many ways to check if your product offers the correct protection:

  • Check the issuer of the certificate in the list of accepted certifiers
  • Check the label: For security safes, the label is placed inside the safe
  • Verify the Grade or Class Resistance your product has been certified for
  • Check that the certification number available on the product certificate and see if it matches with the one on the label

A certificate for a safe becomes invalid if:

  • The safes are not anchored: safes that carry a grade for burglary protection and weigh below 1000kg must be properly anchored to the floor or a wall, otherwise the classification is invalid.
  • Unauthorized modifications are made to the safes. Changing the lock, adjusting the bolt work, replacing the seal or adding a deposit slot to burglary- or fire-resistant safes invalidates the certification. Therefore, product checks, maintenance and customization should be carried out by the original supplier or an accredited partner.
  • The safes carry an insufficient lock grade. If a safe is certified for burglary protection, then the lock used on the safe must also be certified offering an equivalent degree of protection.

No, they are not. A burglary-resistant safe can give some protection against fire but only for a short time and at relatively low temperature, because the materials inside the walls act as insulators. A fire-resistant safe for documents or digital media should be correctly certified to ensure the right fire protection.

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